RETURNS

  1. You can return most new, undamaged items sold and supplied by WWW.EDINBURGHCASHMERE.CO.UK within 30 days of delivery for a full refund.
  2. If you are returning an item, you need to give us full name, address, order number, a reason for return and state that this is a return package.
  3. Returned items need to be sent to:

    Edinburgh Cashmere
    29 Rutland Square
    Edinburgh
    Scotland
    EH1 2BW

  4. In most cases, we make a refund in the same form of payment originally used for the purchase.
  5. Refunds of shipping:
    1. We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
    2. You are obliged to pay the return shipping costs if the return is not a result of our fault.
  6. Items purchased online in any of our website stores must be returned to the Returns address as stated in point 3 above. Unfortunately we are unable to receive or handle any returns in our retail stores directly.
  7. Items marked as made to order are not returnable.
  8. When sending products back to us for a refund, please make sure there are no surcharges to the recipient. In our experience, broker service charges apply to the recipients when shipping via Fedex or Royal Mail. Our company does not cover them, which may affect in failed delivery and return of a parcel.
  9. At this time we do not accept exchanges.